Terms & Conditions
These conditions form part of the lodging contract between the guest and J40 EIRL – Suites del Mar Máncora and apply to all reservations and stays, without prejudice to the rights granted to the consumer under current Peruvian legislation. Confirmation of a reservation implies full acceptance of these conditions.
1. SCHEDULES, CHECK-IN, CHECK-OUT AND USE OF FACILITIES
Check-in from 15:00.
Check-out until 12:00 noon.
Arrival to the room before 11:00 constitutes Early Check-in and carries an additional cost equivalent to 50% of the current daily rate. It is only considered contracted when reception expressly confirms availability, informs the corresponding rate, and this is accepted by the guest.
If the guest arrives between 11:00 and the check-in time and the room is not yet available, they may use the facilities and access a courtesy shower at no additional cost.
Arrivals between 20:00 and 08:00 on the day prior to the regular check-in time must be communicated and coordinated in advance with the establishment. Such arrivals are considered full-night stays and therefore the full rate must be paid, since the room must remain blocked from the previous day to guarantee entry.
To request a Late Check-out, the guest must inquire about availability and rates at least 24 hours in advance.
– Until 20:00: charge of 50% of the current rate.
– After 20:00: the full rate will be charged.
Late Check-out is only considered contracted when reception expressly confirms availability, informs the corresponding rate, and this is accepted by the guest. If availability does not exist, the guest must vacate the room at 12:00, while still being allowed to use the facilities and the courtesy shower at no additional cost.
2. BREAKFAST AND RESTAURANT
Breakfast: 08:00–10:30 (included in the rate).
The first breakfast corresponds to the day after the first overnight stay.
If due to travel or tours the guest cannot enjoy breakfast, they may request a light breakfast to take away, provided that the request is made before 20:00 of the previous day.
Products not included in the standard breakfast will be charged to the guest’s account according to the current menu. Failure to use the breakfast or the take-away breakfast does not entitle the guest to refunds or exchanges.
Restaurant: 11:30–21:00.
If the guest arrives after closing time, they may request a cold dinner with 24 hours of advance notice.
For reasons of hygiene, food safety, prevention of cross-contamination, pest control, and compliance with applicable sanitary regulations, the entry of prepared food from outside the establishment or delivery services is not permitted. This measure reflects the hotel’s obligation to maintain adequate sanitary conditions and is consistent with standard practices in the hospitality industry.
3. SMOKE-FREE ROOMS
All rooms are smoke-free.
If smoking is detected inside the room, a charge of US$ 200.00 will be applied for deep cleaning and temporary blocking of the room.
In case of additional damage (burns, textiles, furniture), the actual cost will be charged, supported by reports and receipts.
The charge will be communicated to the cardholder prior to processing.
4. PAYMENT OF THE STAY, CANCELLATIONS, MODIFICATIONS AND NO SHOW
A reservation is considered confirmed only when 50% of the total amount has been received through:
• bank transfer,
• debit or credit card (with a 5% surcharge),
• in-person cash payment within the limits permitted by SUNAT banking regulations.
Cancellations
• More than 30 days before arrival: no charge; the full deposit will be refunded using the same payment method used for the transaction.
• Between 30 and 7 days prior to arrival (inclusive): a penalty equivalent to 50% of the total reservation value will apply. This penalty reflects the loss of sales opportunity, the need to keep the room blocked in advance, and the operational costs associated with service planning, and therefore constitutes a proportional compensation for the impact caused to the establishment.
• Date changes: may be requested up to 7 days before arrival, are subject to availability and rate differences, and must be coordinated in writing exclusively through the email reservas@hoteldelmarmancora.com. The change is only considered valid once confirmed through that same channel. If the guest chooses not to reschedule within the permitted period, the corresponding penalty will apply with no right to refund.
• No show or early departure: no refund.
Once a no show is confirmed, the establishment may offer the room for resale.
By providing a card as a guarantee for the reservation—whether through the property’s booking engine, in person, or via OTA platforms that collect and provide this information—the guest expressly authorizes J40 EIRL to charge the registered card for:
(a) the advance deposit when it has not been paid in due time;
(b) accommodation or contracted services;
(c) unpaid consumption;
(d) applicable penalties; and
(e) damages or replacements attributable to the guest.
Any charge made after check-in or check-out will be communicated in advance to the cardholder, indicating the reason and the corresponding amount.
Payments by bank transfer
Bank or intermediary fees are assumed by the guest. Account details are provided through reception or the reservations email.
Tax conditions – IGV
• Peruvians and foreigners with more than 60 days in Peru: IGV will apply according to current tax laws.
• Foreign tourists with less than 60 days of stay in the country: may be exempt from IGV provided that they present their passport with a valid entry stamp at check-in or, alternatively, another document issued by the competent authority proving their period of stay.
OTA platforms
Some OTA platforms (such as Expedia, Booking, or others) may display charges, fees, or additional percentages associated with the reservation. The way this information is presented is determined exclusively by each platform and may vary between them.
5. HOUSEKEEPING SERVICE
Housekeeping service is provided until 16:30.
If the guest does not allow entry within that time, the service may be rescheduled or not performed that day.
In exceptional cases, a prior scheduling system may be implemented, which will be communicated in due course.
6. SAFE BOX
Each room has a complimentary safe box.
The establishment is not responsible for items not deposited inside it.
7. DOCUMENTATION AND REGISTRATION
All guests (adults and minors) must present valid identification at check-in, without exception.
In compliance with Law 28950 – Anti–Human Trafficking Law, minors must be accompanied by their parents or legal guardian, presenting documentation proving the relationship.
A minor who does not meet these requirements cannot be accommodated.
The establishment is legally obligated to verify the identity of all guests and to immediately report to the competent authorities any indication, fact or reasonable suspicion of human trafficking, exploitation, abuse, violence, disappearance, or other risk situations, even without confirmation of a crime.
When documentary inconsistencies, refusal to identify oneself, or reasonable indications of risk exist, the establishment may deny entry or request immediate removal, notifying authorities when appropriate.
8. ENTRY OF VISITORS
Visitors must be previously communicated to reception, may enter only between 11:00 and 21:30, must identify themselves with valid documentation, and may remain only in common areas, with no access to rooms for security reasons. The reservation holder is responsible for the conduct of their guests.
9. CONDUCT RULES AND RIGHT OF ADMISSION
The following is prohibited:
• using stoves, candles or dangerous devices
• bringing weapons or drugs
• aggressive or offensive behavior
• disturbing other guests’ rest
• exceeding capacity limits
• admitting unregistered persons
• damaging furniture or facilities
The establishment may deny entry or request the removal of guests or visitors in cases of:
• aggressive conduct or threats
• evident intoxication
• drug use
• refusal to comply with rules or safety instructions
• disturbance of order
• risk to other guests or staff.
The exercise of the right of admission will be carried out in accordance with Peruvian regulations on non-discrimination and consumer rights.
For security reasons, only service providers previously authorized and registered by Suites del Mar may enter the premises.
No exceptions are allowed, and no staff member is authorized to permit entry of external, unregistered providers.
Beach masseuses, mototaxi drivers, street vendors or other providers contacted directly by the guest to provide services within the premises will not be allowed to enter. Internal services must be requested exclusively through reception, which coordinates with authorized providers.
No refunds will be granted for unused services when the cause is attributable to the guest.
10. RESPONSIBILITIES
The establishment is not responsible for:
• injuries caused by guest negligence or lack of supervision
• damages resulting from reckless, hazardous, or illegal acts
• losses due to force majeure, fortuitous events, or acts of third parties
Children must be supervised by their parents or guardians. No staff member is authorized or required, under any circumstance, to assume supervision, monitoring, or care of minors.
11. PETS
Pets are not allowed, except for legally recognized assistance animals, whose presence must be notified in advance.
12. LOSS OF KEYS
The loss or damage of the room key carries a charge of S/150. For security reasons, such incidents require the replacement of the corresponding lock and the issuance of a new institutional key fob consistent with the property’s visual identity. The related cost will be duly supported and communicated to the cardholder prior to processing any charge.
13. OFFICIAL MEASURES AND EMERGENCIES
All persons must comply with, among others, the following measures ordered by the competent authorities:
• earthquake evacuation
• tsunami alerts
• sanitary restrictions
• dry law
• authorized use of areas of the establishment.
The application of these measures is subject to what authorities mandate in each case.
14. COMPLAINTS BOOK
The establishment has both a physical and virtual Complaints Book, freely accessible in accordance with the Consumer Protection and Defense Code.
15. APPLICABLE LAW AND JURISDICTION
All disputes will be resolved under Peruvian law and the jurisdiction of Peruvian administrative or judicial authorities.
16. PRIVACY POLICY
Only the personal data necessary to:
• execute the lodging contract and manage the reservation;
• comply with legal obligations applicable to the establishment;
• administer payments, internal security, and access control;
• carry out operational communications related to the stay.
Commercial communications will only be sent with the guest’s express authorization.
The guest may oppose the sending of such communications at any time without affecting the lodging service.
The exercise of ARCO rights (access, rectification, cancellation, and opposition) may be requested via email at reservas@hoteldelmarmancora.com.
Refusal to provide the data strictly necessary to execute the contract and comply with current regulations makes it impossible to provide the service.